FAQ - Help center

What is KinderID?

I have found a child or item with a KinderID product, what do i do?

How do i start using it?

Is the KinderID App free?

What happens if my child gets lost?

How do i register my KinderID product?

How do i add my safety SMS numbers?

How do i change my personal information in the app?

What are the product symbols displayed on my KinderID products?

What is the activation code and where can i find it?

How much does it cost?

Is the service available in my country?

Do you ship to my country?

How long time does it take before i receive my order?

Can i buy KinderID as a gift?

Can i add several KinderID products to my profile?

I have received a SMS from KinderID, what do I do?

I have forgot my password, what do I do?

How do i delete my profile?

I have lost my wristband, what do I do?

I need help from customer service, what do I do?

I have questions regarding business cooperations, who do I contact?

I have a press related inquire, who do I contact?

I ordered the wrong color or product, what do I do?

The wristband i received is damaged, what do I do?

The error «ID already in use» is displayed, what do I do?

Is it possible to raise the purchase?

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