The agreement consists of these terms of sale, information provided in the ordering solution and any specially agreed terms. In the event of any conflict between the information, what is specifically agreed between the parties precedes, provided that this does not conflict with mandatory legislation.
In addition, the agreement will be filled in by relevant legal regulations governing the purchase of goods between businesses and consumers.
The seller is Safety Innovation AS, Fredensborgveien 24D 0177 Oslo Norway, terms@kinder- id.com, NO917534136MVA, and is hereinafter referred to as the seller / seller.
The buyer is the consumer who makes the order and is hereinafter referred to as the buyer / buyer.
The stated price for the item and services is the total price the buyer must pay. This price includes all fees and additional costs. Additional costs that the seller sells before the purchase has not informed, the buyer shall not bear.
The agreement is binding on both parties when the buyer has sent his order to the seller. However, the agreement is not binding if there has been a write or key error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such a mistake.
The payment for the goods is charged when the order is made. We accept payment by debit and credit card in most countries and by Vipps in Norway.
Delivery has occurred when the buyer, or his representative, has taken over the product.
If the delivery date is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise specifically agreed between the parties.
We ship the product within 1-3 days depending on which day the order is placed. Normal delivery time in Europe is 3-7 business days. If the product is available for pre-order we will inform the customer about this before the order is placed.
The risk for the product is the buyers when he or his representative has received the goods in accordance with point 6.
You have the right to withdraw from this agreement within fourteen days without stating any reasons. The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, took the first consignment of goods into your/their possession. In order to exercise your right of withdrawal, you must inform us by email ( firstname.lastname@example.org ) of your decision to withdraw from this agreement by means of a clear statement.
The withdrawal period has been observed so long as you dispatch the notification of your exercise of the right of withdrawal prior to the end of the withdrawal period.
Consequences of the withdrawal If you withdraw from this agreement, we are obliged to reimburse all payments which we have received from you, including delivery costs (excluding any additional costs resulting from your opting for a type of delivery other than the cheaper standard delivery offered), immediately and at the latest within fourteen days from the date on which we receive your notification of withdrawal from this agreement.
For this repayment we will use the same method of payment which you used for the original transaction, unless something different is explicitly agreed with you; in no case will you incur any fees as a result of this repayment. We may refuse this repayment until we receive the returned goods or until you have provided evidence that you have returned the goods, whichever of these occurs first.
All goods which you have received must be returned or delivered immediately, and in any case at the latest within fourteen days from the date on which you inform us of the withdrawal from this agreement, to Safety Innovation AS, Fredensborgveien 24D 0177 Oslo Norway. This period shall be observed so long as you dispatch the goods prior to the end of the period of fourteen days. You are responsible for the direct costs of the return of the goods.
You are only responsible for any loss of value of the goods if such loss of value is the result of handling not required to determine the suitability, characteristics and function of the goods.
If the seller does not deliver the goods or delivers them too late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in the Norwegian Consumer Purchase Act chapter 5, keep the purchase price back, demand fulfillment, cancel the agreement and / or claim compensation from the seller.
In the event of a claim contact us at email@example.com.
The buyer can maintain the purchase and demand fulfillment from the seller. The buyer may not, however, demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will entail such a great disadvantage or expense for the seller that it is in material disproportion with the buyer’s interest in the seller fulfilling.
The buyer loses his right to demand fulfillment if he or she waits unreasonably long to promote the claim.
If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase. However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if the delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the goods are delivered after the additional deadline the consumer has set or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made applicable within a reasonable time after the buyer was informed of the delivery.
The buyer may claim compensation for a small loss as a result of the delay. This does not apply, however, if the seller proves that the delay is due to an obstacle outside the seller’s control that could not reasonably have been taken into account during the contract period, avoided, or overcome the consequences of.
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always advertised in time if it happens within 2 months from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the goods.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer’s side, in accordance with the rules in the Norwegian Consumer Purchase Act chapter 6, according to the circumstances, the buyer can withhold the purchase price, choose between rectification and replacement, demand a price reduction, demand the agreement raised and / or claim compensation from seller.
Complaints to the seller shall be sent to firstname.lastname@example.org.
The buyer may choose to claim the defect corrected or the delivery of similar items. The seller may nevertheless oppose the buyer’s claim if the execution of the claim is impossible or causes the seller unreasonable costs. Correction or replacement must be done within a reasonable time. Initially, the seller is not entitled to make more than two relief attempts for the same defect.
The buyer may demand a suitable price reduction if the item is not corrected or redirected. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in defective and contractual condition. If special reasons so warrant, the price reduction can instead be set equal to the significance of the defect for the buyer.
If the item is not corrected or redirected, the buyer may also cancel the purchase when the defect is not insignificant.
If the buyer does not pay or meet the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller’s side, the seller may, in accordance with the rules in the Norwegian Consumer Purchase Law chapter 9, demand the goods back, demand the fulfillment of the agreement, demand the agreement raised as well as claim compensation from the buyer. The seller may also, in the circumstances, claim interest on late payment, collection fee and a reasonable fee for uncollected goods.
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the goods are not delivered, the seller loses his right if he waits unreasonably long to promote the claim.
The seller may terminate the agreement if there is a material breach of payment or other material breach by the buyer. However, the seller cannot raise if the entire purchase price has been paid. If the seller determines a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller may cancel the purchase.
If the buyer does not pay the purchase price according to the agreement, the seller may claim interest on the purchase price according to the Norwegian Delay Interest Rate Law. In the event of non-payment, the claim can, after prior notice, be sent to the Buyer can then be held liable for fee according to the debt collection law.
If the buyer fails to collect unpaid goods, the seller may charge the buyer with a fee. The fee must cover the seller’s actual outlay to deliver the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
If the product has any defects caused by us or the factory we will replace the product with a new similar product. If this event occurs you will need to send us documentation (pictures etc.) and a description of what has happened. This should be sent to email@example.com. The complain must be send within 3 days of receiving the item. Our warranty does not cover any harm or damage done by the customer, and we receive us the right to deny the complain of replacement.
Complaints are addressed to the seller within a reasonable time, cf. paragraphs 9 and 10. The parties shall endeavor to resolve any disputes amicably. If this does not succeed, the buyer can contact the Norwegian Consumer Council for mediation. The Norwegian Consumer Council is available on telephone +47 23 400 500 or www.forbrukerradet.no.
KinderID, Safety Innovation AS
Fredensborgveien 24D, 0177 Oslo NORWAY
Safety Innovation AS
NO 917 534 136 VAT
Fredensborgveien 24D, 0177 Oslo NORWAY
Last updated, May 2019.